PRIVACY POLICY

Juice Creative Design Ltd

Effective Date: 01/04/2026
Last Updated: 28/07/2026

1. Introduction

Juice Creative Design Ltd (“Juice Creative”, “we”, “us”, or “our”) is committed to protecting the privacy and security of the personal information we collect and process.

This Privacy Policy explains how we collect, use, store and protect personal data when you interact with our business, visit our website, contact us, or participate in promotional campaigns or competitions that we administer on behalf of our clients.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy legislation.

2. Who We Are

Juice Creative Design Ltd

Registered in England & Wales

Email: admin@juice.eu.com

Telephone: 0116 2841915

Website: www.juice.eu.com

For questions about this Privacy Policy or your personal data, please contact us using the details above.

3. The Information We Collect

Depending on how you interact with us, we may collect:

Business Contact Information

Name
Job title
Company
Business email address
Telephone number
Postal address

Website Information

When you visit our website we may collect:

IP address
Browser type
Device information
Website usage information
Cookie preferences

(See our Cookie Policy for more information.)

Recruitment Information

If you apply for a role with us we may collect:

CV
Employment history
Education
Portfolio
References
Contact details

4. Promotional Campaigns & Competitions

As part of our shopper marketing and promotional services, we may administer competitions, prize draws and promotional campaigns on behalf of our clients.

Where we do so, we may collect:

Name
Email address
Postal address
Telephone number
Age confirmation where required
Prize fulfilment information
Proof of purchase where applicable
Marketing preferences (only where consent has been provided)

The specific information collected depends on the promotion.

In many cases, Juice Creative acts as a Data Processor, processing information solely on behalf of our client, who is the Data Controller.

Where this applies, the relevant promotion’s Privacy Notice will identify the Data Controller and explain how your information will be used.

5. How We Use Personal Information

We use personal data to:

Respond to enquiries
Deliver our creative and marketing services
Manage client relationships
Administer promotional campaigns
Verify competition entries
Contact winners
Deliver prizes
Comply with legal obligations
Improve our website and services
Recruit employees

We do not sell personal information.

6. Lawful Basis for Processing

Depending on the circumstances, we process personal data under one or more of the following lawful bases:

Contract

Where processing is necessary to fulfil a contract or provide requested services.

Legitimate Interests

For running our business efficiently, communicating with clients and improving our services.

Consent

Where consent has been given, such as for optional marketing communications or certain promotional activities.

Consent may be withdrawn at any time.

Legal Obligation

Where processing is required to comply with UK law.

7. Marketing Communications

We may occasionally send marketing communications to business contacts where permitted by law.

You may unsubscribe at any time using the unsubscribe link or by contacting us.

We do not send marketing communications where consent or another lawful basis does not exist.

8. Who We Share Information With

We only share personal information where necessary.

This may include:

Our clients
Prize fulfilment providers
Couriers
IT service providers
Website hosting providers
Professional advisers
Regulators or law enforcement where legally required

All third parties are expected to protect personal information appropriately.

9. International Transfers

We primarily process data within the United Kingdom.

Where personal information is transferred outside the UK, we ensure appropriate safeguards are in place, including:

UK International Data Transfer Agreement (IDTA)
UK Addendum to EU Standard Contractual Clauses
Adequacy Regulations
Other lawful transfer mechanisms

10. Data Security

We implement appropriate technical and organisational measures to protect personal information, including:

Access controls
Password management
Encryption where appropriate
Secure cloud storage
Anti-malware protection
Staff confidentiality obligations
Regular software updates

Only authorised personnel have access to personal data required for their role.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory and contractual obligations.

Typical retention periods include:

Client contact information: For the duration of our business relationship and for up to 6 years afterwards.
Competition entries: Normally up to 12 months after the promotional campaign has ended, unless a longer period is required.
Prize fulfilment records: Up to 6 years where required for legal, accounting or financial purposes.
Recruitment applications: Up to 12 months after the recruitment process, unless a longer retention period has been agreed.
Website analytics: Retained in accordance with our Cookie Policy.

Retention periods may be extended where required by law or where necessary to establish, exercise or defend legal claims.

12. Your Rights

Under UK GDPR you may have the right to:

Access your personal information
Request correction of inaccurate information
Request erasure of your personal information
Restrict processing
Object to processing
Request data portability (where applicable)
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests should be sent to:

Email: admin@juice.eu.com

We aim to respond within one month of receiving your request.

13. Cookies

Our website uses cookies and similar technologies to ensure the website functions correctly, improve your browsing experience, analyse website traffic and, where applicable, support our marketing activities.

Cookies are small text files that are stored on your device when you visit a website. Some cookies are essential for the operation and security of the website, while others help us understand how visitors use our site or remember your preferences.

We may use the following types of cookies:

Strictly Necessary Cookies – Essential for the operation, security and functionality of our website.
Analytics Cookies – Help us understand how visitors interact with our website by collecting anonymous information, enabling us to improve performance and user experience.
Functional Cookies – Remember choices and preferences to provide enhanced functionality where applicable.
Marketing Cookies – Where used, these cookies may be set by us or trusted third parties to measure the effectiveness of marketing activities or deliver more relevant content.

Some cookies may be placed by trusted third-party providers whose services are integrated into our website, such as analytics platforms, embedded content or social media services. These providers are responsible for the cookies they set and their own privacy practices.

When you first visit our website, you will be given the opportunity to accept, reject or manage your cookie preferences through our cookie banner. You can also control or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the website.

We may update this Cookie Policy from time to time to reflect changes to our website, technology or legal requirements. Any updates will be published on this page.

14. Children’s Privacy

Unless specifically stated as part of an age-appropriate promotional campaign, our services are not directed towards children.

Where competitions involve entrants under the age of 18, additional safeguards will be applied in accordance with applicable legislation.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage users to read their privacy policies.

16. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or technology.

The latest version will always be available on our website.

17. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Juice Creative Design Ltd

Email: admin@juice.eu.com

Telephone: 0116 2841915

Website: www.juice.eu.com

18. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: www.ico.org.uk